CYGNUS CORPORATION GENERAL TRADING LIMITED recognizes that transparency through open and honest communication is a key attribute for the successful management of a project. As part of the framework, CYGNUS will issue a 360 feedback survey to all key stakeholders requesting feedback on the performance of the contract. The survey will detail the current position of the agreement, the relationship management approach used by both parties, and compliance with the contracted SLAs.
The surveys will be issued via an online eForm and the information gathered by the regional Procurement Department. All responses will be confidential and names removed from the process.
Once the information has been collated in a report, the results will be shared with both parties in the initial kickoff meeting; the 6 monthly meeting or the annual business review meeting.
Based upon the results of the survey, a roadmap detailing any recommended changes to the existing contract will be created. The report will focus on whether both parties are adequately supporting the process to represent fair measurement of performance. For example, PwC’s main goal for an agreement may be to manage costs at the expense of quality, whilst the third party vendor is quality and innovation-focused. In this case, the two parties’ goals will not align unless a middle ground is agreed upon.
Once the changes have been discussed and agreed, a variation of the contract will be issued and signed by both parties
